Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Top 100 Most Loved Workplace®
Motor Capture HandlerTop 100 Most Loved Workplace®
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The Role:
Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.
We are looking for motivated individuals with excellent customer service skills to work on our Motor claims department.
Being the contact for all parties following an incident we are looking for a calm, empathetic and reassuring manner to guide the caller through the claim details and be able to sell the benefits of using our services to third parties.
You will be expected to gather all the accident information that is available, offer claim services to third parties, overcoming objections raised. It is essential that we ensure the customer is clear on the claims process and their expectations are managed right from the outset.
However, we will ensure that you have the relevant training to do the job and ensure that any questions and support you need whilst in this role are fulfilled.
You can expect a structured approach to career progression whereby you can move towards career aspiration by working towards new roles within Motor as well as the wider business.
We are looking for individuals who are reliable, pro-active, positive thinking to join our team to help drive forward our processes and performance for our clients. If you are someone who enjoys responsibility, who is looking for a long term career, who can work individually but also as part of a team and can also deliver excellent service delivery for our customers then this is a role for you.
Claims can range from third party Liability through to Personal Injury and Total Loss, but we`ll give you the training and knowhow to identify the nature of each claim, how to gain as much detail as possible from the claimants and the best course of action to take for our valued customers and clients alike. The role will be at an entry level, so you may have had a taste of handling claims or a healthily appetite to progress your career within this field.
It`s likely you`ll have held a role involving exceptional Customer Service delivery and have previous office experience. If you`re ready to take the next step into motor claims handling then we can also offer you progression in handling the more complex motor claims to further your career, as well as a warm and friendly working environment and insurance exam support.
You will have/will be:
Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.
We are looking for motivated individuals with excellent customer service skills to work on our Motor claims department.
Being the contact for all parties following an incident we are looking for a calm, empathetic and reassuring manner to guide the caller through the claim details and be able to sell the benefits of using our services to third parties.
You will be expected to gather all the accident information that is available, offer claim services to third parties, overcoming objections raised. It is essential that we ensure the customer is clear on the claims process and their expectations are managed right from the outset.
However, we will ensure that you have the relevant training to do the job and ensure that any questions and support you need whilst in this role are fulfilled.
You can expect a structured approach to career progression whereby you can move towards career aspiration by working towards new roles within Motor as well as the wider business.
We are looking for individuals who are reliable, pro-active, positive thinking to join our team to help drive forward our processes and performance for our clients. If you are someone who enjoys responsibility, who is looking for a long term career, who can work individually but also as part of a team and can also deliver excellent service delivery for our customers then this is a role for you.
Claims can range from third party Liability through to Personal Injury and Total Loss, but we`ll give you the training and knowhow to identify the nature of each claim, how to gain as much detail as possible from the claimants and the best course of action to take for our valued customers and clients alike. The role will be at an entry level, so you may have had a taste of handling claims or a healthily appetite to progress your career within this field.
It`s likely you`ll have held a role involving exceptional Customer Service delivery and have previous office experience. If you`re ready to take the next step into motor claims handling then we can also offer you progression in handling the more complex motor claims to further your career, as well as a warm and friendly working environment and insurance exam support.
You will have/will be:
- Good level of education – at least to GCSE level or equivalent
- Sales experience is advantageous
- Exceptional customer service skills to enable you to deal with Clients, Brokers and Policyholders
- A positive and pro-active attitude to exceeding client and customer expectations
- Excellent telephone manner
- Strong communication skills - both written and oral
- Accurate keyboard skills
- IT literacy
- As a global business, we are always interested in hearing from candidates with bi-lingual/multilingual skills
What will you get for this role?
- Competitive salary depending on skills, experience and qualifications
- Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home
- Healthcare scheme
- A Self Invested Personal Pension Scheme
- Holiday allowance of 25 days plus bank holidays
- Discounts on various products and services
- Employee assistance programme for employee wellbeing
- Life assurance
- Group Income Protection
- Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
Working at Sedgwick
Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.
We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.
Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
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