HOME
HOME is on a mission to redefine the standards of in-house services for residents of skyscrapers. Residents are embedded into the heart of any major city, yet their services remain on the ground. It's time this changed.
HOME is the sole in-house partner for 35 residential towers across Manchester City Centre. We take considerable care in delivering a suite of exclusive services that include Laundry & Dry Cleaning, Minibar, Butler, Housekeeping —all performed by our dedicated team, ensuring the highest quality and integrity.
We're on the hunt for an Operations Lead who thrives in a rapidly growing company. This role demands a strong emphasis on administrative processes, metrics, and operational strategy.
With a clear progression to Head of Operations within 12 months, you'll be instrumental in shaping our operational foundation during a significant phase of growth.
Key Responsibilities
- Design and implement robust operational processes, ensuring scalability and efficiency.
- Utilize data analytics to monitor, assess, and optimize service delivery performance.
- Oversee the creation and management of key performance indicators to ensure consistent high-quality service.
- Develop and implement risk management protocols, anticipating potential challenges and proactively addressing them.
- Collaborate with cross-functional departments to streamline inter-departmental workflows and communication.
- Lead, mentor, and grow the operations team, instilling a culture of continuous improvement and data-driven decision-making.
- Conduct periodic reviews and audits of operational procedures to ensure compliance with industry and company standards.
- Actively seek and implement innovative technologies or methodologies to enhance operational excellence.
Qualifications
- Proven experience in operations management with a strong inclination towards process optimization, metrics, and analytics.
- Ability to drive initiatives from concept to execution, with a detail-oriented approach.
- Ideally prior experience in the luxury or hospitality sectors, with a consistent track record of upholding high standards.
Growth Opportunities
- A structured roadmap for career progression, with mentorship and training to support your journey.
Competitive Salary
-Ranging from £35,000 to £65,000, commensurate with experience.
Influence and Impact
- Be at the heart of a company in rapid growth, with an opportunity to leave an indelible mark on our operational framework.
Philosophy
What does hospitality mean to you? To be hospitable. To give someone a memory. We really care, it's not something we say to check a box. It's action, every resident, every request, we care. We built HOME with care.
If you care, we want you.
Job Types: Full-time, Permanent
Salary: £35,000.00-£60,000.00 per year
Benefits:
- Additional leave
- Employee discount
- Free or subsidised travel
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Profit sharing
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: In person
Application deadline: 24/11/2023
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