receptionist - full time

 

The post holder is expected to provide admin support to the practice team. Accurate administration is important to ensure that the work of the practice is carried out efficiently. The post holder will sometimes be first point of contact for patients in person and by telephone. The post holder will be expected to work in reception and meet and greet patients and handle their queries with an awareness of the needs of the patient.

To be helpful and friendly to patients who make contact with the practice by phone or in person providing the best possible patient service. To be courteous and helpful at all times to patients, visitors and colleagues. Answering the phone promptly and courteously. To divert calls, take and pass on messages accurately in line with practice procedures.

Making appointments for patients, taking requests for home visits and answering queries in a friendly and helpful manner. To keep patients informed of any delays or problems when they are in the practice and deal with any concerns that may arise. To assist with cancelling and rescheduling appointments as required. Dealing with requests for assistance from Doctors, Nurses and other members of the clinical team.

Updating the computerised appointments system as required. Running computer appointments system, book appointments & recalls ensuring sufficient information is recorded to retrieve medical records. Registering new patients, making up notes and entering their details on the computer system. To work as a team member with your admin and reception colleagues.

Deal with patient complaints sensitively and according to the practice complaints procedure. Be aware of all Reception and office protocols. To open and close the practice at the beginning and end of the day, checking security and setting the alarms as necessary. To deal with Patient Registrations.

To contribute to providing end of quarter statistics. To provide IT support. Scanning all hospital and clinic letters. To deal with queries for further information from hospitals or other local providers about patients.

Dealing with internal and external post. Ensure aware of non-NHS & relevant charges for private services, and that these are recorded accordingly in the petty cash ledger book. Ensure records are kept neat & tidy & in good repair with all necessary information recorded correctly on the outer cover. To be flexible to cover shifts in the event of staff holidays and sickness.

Typing Referral letters & other letters for all the Doctors Keeping up to date with all new referral forms and processes To participate and contribute to team meetings and other meetings as required. To present a positive image of the practice at all times.

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